RapidMedico – Delivery Partner Terms & Conditions#

Effective date: 2026-10-29 | Version: 1.0

1. Independent Contractor Relationship#

1.1 These Delivery Partner Terms and Conditions ("Rider Terms") govern the engagement between RAPIDMEDICO LLP (LLPIN ADC-0032, GSTIN 08ABOFR5960R1Z1, registered office at Ward No. 01, Sujangarh Bypass Road, Salasar, Salasar, Sujangarh, Churu- 331506, Rajasthan, India, Jaipur, Rajasthan, India) ("RapidMedico", "we", "us") and independent delivery personnel ("Delivery Partner", "you").

1.2 You acknowledge and agree that you operate as an independent service provider and micro-entrepreneur. Nothing in these Rider Terms shall be construed to create an employer-employee, agency, or joint venture relationship between you and RapidMedico.

2. Onboarding Requirements and Eligibility#

2.1 Age and KYC: You must be at least 18 years of age and submit valid KYC documents, including Aadhaar card, PAN card, photograph, and verified bank account details for payouts.

2.2 Vehicle and Licences: You must possess a valid Indian Driving Licence appropriate for your vehicle type (motorcycle/scooter/EV), valid vehicle registration certificate (RC), third-party motor insurance, and pollution control certificate (PUC).

2.3 Background Verification: You consent to criminal and traffic background checks conducted by RapidMedico or its authorized verification partners.

3. Delivery Protocols and Medicine Care#

3.1 Medicine Safe Handling: Medicines are sensitive healthcare products. You must handle sealed packages with utmost care, protecting them from direct sunlight, rain, moisture, and excessive heat.

3.2 Cold-Chain Bag Maintenance: When delivering temperature-sensitive items (e.g., insulin), you must use the insulated bag with cold packs provided or approved by RapidMedico. Never open the cold-chain pouch.

3.3 OTP Verification at Handover: You must confirm delivery by entering the recipient's OTP or scanning the designated verification code provided by the customer at doorstep handover. Never mark an order as delivered without physically handing over the sealed package to the recipient.

3.4 Inspection and Refusal: If an order package arrives torn, leaking, or with broken seals from the partner pharmacy, do not accept the package. Alert the pharmacy and support team immediately.

4. Strict Customer Privacy Rules#

4.1 Masked In-App Contact Only: Delivery screens display only the delivery address and an in-app masked calling button for the active order. You will not have access to the customer's permanent personal telephone number or email address.

4.2 No Saving or Sharing Customer Data: You are strictly prohibited from copying, photographing, memorizing, or saving customer addresses, names, or contact numbers onto personal notebooks, phone address books, or external devices.

4.3 No Unsolicited Contact: Contacting a customer after order completion for personal reasons, harassment, or off-platform service is strictly prohibited and constitutes grounds for immediate deactivation and police reporting.

5. Payouts and Compensation#

5.1 You will receive payout compensation based on completed deliveries, distance travelled, surge bonuses, and waiting allowances as outlined in the active Delivery Partner rate card.

5.2 Payouts are credited weekly or bi-weekly directly to your registered bank account, subject to statutory tax deductions (TDS) as applicable under Indian tax laws.

6. Safety, Conduct, and Deactivation#

6.1 Zero Tolerance Policies: RapidMedico enforces a zero-tolerance policy regarding:

• Operating a vehicle under the influence of alcohol, drugs, or intoxicating substances;
• Verbal abuse, harassment, discrimination, or physical altercation with customers, pharmacists, or the public;
• Package tampering, theft, pilferage, or fraud (e.g., false OTP entries);
• Traffic violations, reckless riding, or riding without a helmet.

6.2 Deactivation: RapidMedico reserves the right to suspend or terminate your delivery partner account immediately upon breach of these terms or repeated customer service complaints.

7. Rider Support and Emergencies#

For delivery partner assistance, accident support, or route issues:

• Partner Support Email: rapidmedico10@gmail.com
• Partner Helpline: +91 83023 89192 (Mon–Sat, 10:00 AM – 6:00 PM IST)
• Road Safety Emergency: Call 112