RapidMedico – Refund, Return & Cancellation Policy#

Effective date: 2026-10-29 | Version: 1.0

1. Overview and Scope#

1.1 This Refund, Return & Cancellation Policy ("Policy") governs the cancellation of orders, returns of delivered products, and issuance of refunds on the RapidMedico platform (the "Platform"), operated by RAPIDMEDICO LLP (LLPIN ADC-0032, GSTIN 08ABOFR5960R1Z1, registered office at Ward No. 01, Sujangarh Bypass Road, Salasar, Salasar, Sujangarh, Churu- 331506, Rajasthan, India, Jaipur, Rajasthan, India) ("RapidMedico", "we", "us" or "our").

1.2 This Policy forms an integral part of the RapidMedico Terms & Conditions. By placing an Order through the Platform, you acknowledge and agree to the terms herein.

2. Order Cancellation#

2.1 Cancellation by the Customer#

• Before Pharmacy Acceptance: You may cancel an Order free of charge at any time prior to acceptance by the partner Pharmacy.
• After Pharmacy Acceptance but Before Dispatch: Once a partner Pharmacy has accepted and begun preparing the order, cancellation may incur a cancellation fee equivalent to the preparation costs or packaging costs.
• After Dispatch / Pickup by Delivery Partner: Orders cannot be cancelled once the Delivery Partner has picked up the order from the partner Pharmacy, as medicines have left the licensed premises.

2.2 Cancellation by RapidMedico or the Partner Pharmacy#

RapidMedico or the partner Pharmacy reserves the right to cancel an order without liability under the following circumstances:

• The uploaded prescription is invalid, illegible, expired, or rejected by the supervising registered pharmacist;
• The requested medicine or healthcare item is out of stock or unavailable;
• The delivery location is outside serviceable bounds or inaccessible due to severe weather or force majeure events;
• Suspected fraudulent, unlawful, or abusive ordering activity;
• Pricing or listing errors on the Platform.

If an order is cancelled by RapidMedico or the partner Pharmacy, any amount debited will be refunded in full.

3. Return Policy for Medicines and Healthcare Products#

3.1 Non-Returnable Nature of Pharmaceutical Products#

Under the Drugs and Cosmetics Act, 1940, and applicable drug storage rules, pharmaceutical products, injectables, temperature-sensitive cold-chain items, and opened hygiene products cannot be returned or resold once delivered. This is to safeguard public health and ensure medicine integrity.

3.2 Exceptions for Returns and Replacements#

A return or replacement will be accepted only under the following strictly verified conditions:

• Wrong Item Delivered: The delivered product does not match the confirmed order or prescribed item.
• Damaged or Tampered Packaging: The physical packaging, blister pack, or tamper-evident seal is damaged or broken at the time of delivery.
• Expired Product: The product has an expiry date earlier than the delivery date.
• Incomplete Order: Items listed in the tax invoice were missing from the package.

3.3 Return Verification Window and Procedure#

1. You must report any damage, discrepancy, or expired product within 48 hours of delivery via the in-app support feature or by emailing rapidmedico10@gmail.com with your Order ID.
2. You must provide clear photographs or an unboxing video showing the batch number, expiry date, invoice, and the defect/damage.
3. RapidMedico and the dispensing partner Pharmacy will verify the complaint against pharmacy dispensing logs.
4. If approved, the Delivery Partner will pick up the defective item, or a direct replacement will be dispatched at no extra charge.

4. Refund Process and Timelines#

4.1 Mode of Refund#

• Online Payments (UPI, Debit/Credit Card, Net Banking): Refunds will be credited directly back to the original payment source.
• Cash on Delivery (where applicable): Refunds will be credited via UPI or direct bank account transfer upon submission of verified bank details.
• RapidMedico does not charge any processing fees for legitimate refunds.

4.2 Refund Processing Timelines#

If you do not receive your refund within 7 business days of approval, please reach out to our support team at rapidmedico10@gmail.com with your transaction reference number.

5. Contact and Grievances#

For any questions regarding cancellations, returns, or refunds:

• Customer Support Email: rapidmedico10@gmail.com
• Customer Helpline: +91 83023 89192 (Mon–Sat, 10:00 AM – 6:00 PM IST)
• Grievance Redressal: In case of unresolved disputes, please contact our Grievance Officer at rapidmedico10@gmail.com or refer to our Grievance Redressal Mechanism.