RapidMedico – Delivery Policy#
Effective date: 2026-10-29 | Version: 1.0
1. Overview and Operational Model#
1.1 RapidMedico operates as a hyper-local technology intermediary connecting customers with licensed neighborhood pharmacies and independent delivery personnel.
1.2 All orders placed on the Platform are fulfilled by independent, licensed retail chemists located within your neighborhood and delivered to your designated address by our delivery network.
2. Delivery Time Commitments#
2.1 Target Delivery Window: In serviceable areas, we aim to deliver orders in around 25 minutes from pharmacy acceptance and prescription verification.
2.2 Dynamic Factors: Delivery times are estimates and may vary due to:
- Time required by the registered pharmacist to verify prescriptions;
- Road traffic conditions, construction, and route diversions;
- Inclement weather, rainstorms, and environmental emergencies;
- Order surges during peak morning and evening healthcare demand hours;
- Inaccurate delivery address or unresponsive customer contact details.
2.3 Live Tracking: You can monitor the real-time status of your order from pharmacy preparation to rider pickup and doorstep handover through the RapidMedico app.
3. Prescription Verification Prior to Dispatch#
3.1 In accordance with the Drugs and Cosmetics Act, 1940 and Drugs Rules, 1945, orders containing Schedule H, H1, or X medicines will not be dispatched until an uploaded valid prescription has been reviewed and verified by a registered pharmacist at the dispensing pharmacy.
3.2 If the pharmacist requires clarification or finds the prescription illegible or incomplete, our support team will contact you. The delivery window begins only after successful pharmacist approval.
4. Cold-Chain and Medicine Safety Protocols#
4.1 Temperature-Sensitive Items: Insulin, vaccines, certain eye drops, and biological formulations requiring temperature control between 2°C and 8°C are transported in insulated bags with ice packs or temperature-regulated thermal pouches.
4.2 Tamper-Evident Packaging: All medicines are handed over by the pharmacy in sealed, tamper-evident packaging. Customers are strictly advised not to accept any package if the security seal has been broken or tampered with.
5. Handover and Delivery Verification#
5.1 Doorstep Handover: The Delivery Partner will arrive at the address provided in your order. To ensure correct recipient identification, the Delivery Partner may request an OTP (One-Time Password) sent to your registered mobile number, or ask to inspect the original doctor's prescription.
5.2 Inspection at Handover: We advise customers to inspect the outer seal and package invoice at the time of delivery. If you notice any external damage or package tampering, please refuse the delivery and inform our support team immediately at rapidmedico10@gmail.com.
5.3 Unattended Deliveries: For safety and compliance reasons, prescription medicines will not be left unattended at doorsteps, security gates, or with unauthorized third parties without your explicit confirmation.
6. Service Areas and Delivery Charges#
6.1 Coverage Radius: We operate within defined pincodes and hyper-local radii (typically 2 to 3 km from verified partner pharmacies) to maintain the 25-minute delivery benchmark.
6.2 Delivery Fees: Any applicable delivery fee, surge fee, night delivery fee, or platform convenience fee will be transparently calculated and displayed at checkout before payment.
7. Delivery Contact and Support#
If you have questions about your delivery, delay inquiries, or delivery feedback:
- Customer Support Email: rapidmedico10@gmail.com
- Support Helpline: +91 83023 89192 (Mon–Sat, 10:00 AM – 6:00 PM IST)
- Emergency Escalation: Call 112 in case of urgent medical crises.